Refund Policy

At NexGen AI, we aim to maintain transparency and fairness in all transactions. This Refund Policy outlines the conditions under which refunds may be granted.

Digital Services

All NexGen AI services are digital in nature. Once access is granted or service delivery has commenced, refunds are generally not provided.

Eligible Refund Cases

Refunds may be considered only in the following situations:

• Duplicate payment made by the customer
• Payment completed but service not delivered due to a technical error

Refund Requests

All refund requests must be submitted within 7 days of the payment date. Requests received after this period may not be eligible.

Processing Time

Approved refunds will be processed back to the original payment method within 5–10 business days, depending on the payment provider.

Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after service delivery
• Failure to use the service
• Subscription renewals already processed